I repeat: the administration is only liable for things that were lost through its fault. In the case when the player himself confided in a stranger and gave him one of the things - the administration gives a ban to the offender, but things are returned for pp. Because this is the only way to teach players not to trust anyone in words. If the administration begins to just return things to everyone who gives them out of stupidity, it will not have time for any other work. Even if a person created a similar nickname, even if he said that he is the admin / your gm / neighbor of your brother - ask for proof. Go to Discord, write to the guild, Skype, ask on the forum. The administration will ban the character, but things will be returned only for pp.