1. Name of the character, account and the server, where loss have happened: Normal, Castle Siege, Sub1 or VIP.
2. The origin of things: purchased by you in the store on the site / bought not by you in the store on the site / obtained by game / other.
3. Date and time of loss (as accurately as possible, it will accelerate recovery process).
4. How items have disappeared.
5. In detail about lost items: upgrade level, options, and exact place where they were before the loss.
6. Was the Safety Mode activated?
7. Did anybody have guest password?
1.MrVucisDL mrvucis2 deus normal server
2.Can't remember
3.Around 21:30
4.It stuck in Jeridon when tryed to remove harmony opt then I logout and it was gone
5.Light plate helm +l+dd+hp+13
6.No
7.No
