Dear Admins,
My account has been robbed as information provided below:
A. ACCOUNT INFORMATION
Character name: KeKhongTen
Class: Grand Master
Account: thang1023
Where the loss happened: Jade x10 Server. This account has VIP.
B. THE ORIGIN OF THINGS
Spirit of Guardian: Bought on market.
Set Grand Soul +13 with Luck +DD + Mana +HP (2 items) +8%DD: Crafted by myself.
Pendant of ability +0 with +EDR10% +DMG2% + speed + mana: I forget how i have it
Ring of magic +12 with +DD + mana 16%: Bought on market.
Ring of Poison +15 with +DD + mana 16% +Zen : Bought on market
Exc Patrician Staff +11 +EDR10% : auction on market
Akki Eclipse +9 and +11 [Ancient Set]: Bought from Web Market.
Eternal Staff + 15: Bought on market
Wing of Eternal +11: Bought on market
C. DATE AND TIME 04.04.2024 at 09:44 Server Time. (Screenshot attached)
D. HOW ITEMS HAVE DISAPPEARED
Hacker accessed my account on 04.04.2024 at 9:44 Server Time.
Hacker used the Bonuses Return function and downgraded my items into +11, listed below here: (also screenshot attached)
Then he took away both of my Bonuses and Bonuses Returned.
Then he also took away all of my value items to a Character (Unknown, because he must be deleted that character as well)
E. LOST ITEMS DETAILS
Spirit of Guardian – Equipped on my character.
Set Grand Soul +13 with Luck +DD + Mana +HP (2 items) +8%DD – All items were equipped on my character.
endant of ability 0 with +EDR10% +DMG2% + speed + mana – Equipped on my character.
Ring of magic +12 with +DD + mana 16% – Equipped on my character.
Ring of Poison +15 with +DD + mana 16% +Zen – Equipped on my character.
Exc Patrician Staff +11 +EDR10% – Equipped on my character.
Wing of Eternal +11 – Equipped on my character.
Akki Eclipse +9 and +11 [Ancient Set -- Probably in my character's inventory.
Eternal Staff + 15 - Probably in my character's inventory
Bon. Server: Around 3000 Bon.
F. SAFE MODE: Disabled (Not ON) G. GUESS PASSWORD: Nobody.
Thank you and I am dearly looking forward to your help.
Sincerely yours.
