My account has been robbed

[thang1023 0]

Dear Admins, 
My account has been robbed as information provided below:

A. ACCOUNT INFORMATION

• Character name: KeKhongTen
• Class: Grand Master
• Account: thang1023
• Where the loss happened: Jade x10 Server. This account has VIP.

B. THE ORIGIN OF THINGS 

1. Spirit of Guardian: Bought on market.
2. Set Grand Soul +13 with Luck +DD + Mana  +HP (2 items) +8%DD: Crafted by myself.
3. Pendant of ability +0 with +EDR10% +DMG2% + speed + mana: I forget how i have it
4. Ring of magic +12 with +DD + mana 16%: Bought on market.
5. Ring of Poison +15 with +DD + mana 16% +Zen : Bought on market
6. Exc Patrician Staff +11 +EDR10% : auction on market
7. Akki Eclipse +9 and +11 [Ancient Set]: Bought from Web Market.
8. Eternal Staff + 15: Bought on market
9. Wing of Eternal +11: Bought on market

C. DATE AND TIME
 04.04.2024 at 09:44 Server Time. (Screenshot attached)
 
D. HOW ITEMS HAVE DISAPPEARED

• Hacker accessed my account on 04.04.2024 at 9:44 Server Time.
• Hacker used the Bonuses Return function and downgraded my items into +11, listed below here: (also screenshot attached)

  Quote

1. Returned [Set Grand Soul +13] to +11 (05 pieces)

• Then he took away both of my Bonuses and Bonuses Returned.
• Then he also took away all of my value items to a Character (Unknown, because he must be deleted that character as well)
   

E. LOST ITEMS DETAILS

1. Spirit of Guardian – Equipped on my character.
2. Set Grand Soul +13 with Luck +DD + Mana  +HP (2 items) +8%DD – All items were equipped on my character.
3. endant of ability 0 with +EDR10% +DMG2% + speed + mana – Equipped on my character.
4. Ring of magic +12 with +DD + mana 16% – Equipped on my character.
5. Ring of Poison +15 with +DD + mana 16% +Zen – Equipped on my character.
6. Exc Patrician Staff +11 +EDR10% – Equipped on my character.
7. Wing of Eternal +11 – Equipped on my character.
8. Akki Eclipse +9 and +11 [Ancient Set -- Probably in my character's inventory.
9. Eternal Staff + 15 - Probably in my character's inventory
10. Bon. Server: Around 3000 Bon.

F. SAFE MODE: Disabled (Not ON)
G. GUESS PASSWORD: Nobody.

Thank you and I am dearly looking forward to your help.
Sincerely yours.