Please help me! I don't know why my account was blocked.

[psychovnn 0]

PLEASE HELP!

1. Name of the character, account and the server, where loss have happened: Normal, Castle Siege, Sub1 or VIP.

- Name of the character: -Star-

- Account: programmp1

- Sever: X500 Empire

- Where loss have happened: Noria, Chaos Machine site, main sever.

2. The origin of things: purchased by you in the store on the site / bought not by you in the store on the site / obtained by game / other.

I creating a Violet Fenrir, when I click "OK", I have been disconnected from the sever, then connected after 30s I think (this time, I checked my internet).

After all, I can't remove my items from Chaos Goblin to Personal Inventory or do anything.

I logged my account again and I have received a notice that my account was blocked.

(Please see the detail in the attached file).

3. Date and time of loss (as accurately as possible, it will accelerate recovery process).

Wednesday, November 16, 2022. 14:01 -> 14:03 (sever time).

4. How items have disappeared.

(2. The origin of things).

5. In detail about lost items: upgrade level, options, and exact place where they were before the loss.

6. Was the Safety Mode activated?

No.
7. Did anybody have guest password?

No.

[untouchabIe 3064]

It was the autobahn that worked, I will pass your problem to the administration, I hope they will help you soon.

[Ivan Nebraska 1295]

Ban is removed. Items will be restored tomorrow. Sorry for the inconvenience