account was hacked

[nguyen21 0]

I had someone log into 4 accounts and take away all my existing Bon on web, and item. I only play alone and don't play with anyone else. Hope admin can check and help !!
ID: nguyen, nguyen21, nguyen1, nguyen81

sever: origin x30

Edited September 18, 2023 by nguyen21

[Ivan Nebraska 1296]

Please fill in the following form:

1. Name of the character, account and the server, where loss have happened: Normal, Castle Siege, Sub1 or VIP.

2. The origin of things: purchased by you in the store on the site / bought not by you in the store on the site / obtained by game / other.

3. Date and time of loss (as accurately as possible, it will accelerate recovery process).

4. How items have disappeared.

5. In detail about lost items: upgrade level, options, and exact place where they were before the loss.

6. Was the Safety Mode activated?
7. Did anybody have guest password?

[nguyen21 0]

1+2+3+5.

Server Origin x30

Online shipping transactions

- Account: nguyen21

   Lost: 2315 bon server (at 17.09.2023. 07:04)

 

-   Account: nguyen1

    Lost: 317 bon server (at 17.09.2023. 06:37)

 

-   Account: nguyen

    Lost: 48 bon server (at 17.09.2023. 06:41)

 

-   Account: nguyen81

    Lost 26 bon server (at 18.09.2023.  05:35)

    Character: CatandDog

    Lost: Wings of Strom +9 (at 18.09.2023.  04:40), purchased on the store on the website

    Lost: Dark Scale Gloves +12+luck+28+HP+RF 5%, Dark Scale Helm +13+luck+28+HP+Mana+RF 5%, Dark Scale Pants +13+luck+28+RF 5%, Dark Scale Armor +13+luck+28+HP+RF 5%, Dark Scale Boot +13+luck+28+HP+RF 5%. (at 18.09.2023. 04:40),purchased on the store on the website

    Lost: Basilisk +11+luck+8+speed, Red fenrir (at 18.09.2023.  04:41), obtained by game

    Lost: 120 jewel of soul, 60 jewel of chaos, 20 jewel of creation, 140  jewel of bless, 30 jewel of life, obtained by game

 

4. The item was lost due to transferring the item on the website to the character: EKLMU

 

5. Safety mode has not been activated

 

6. I"ve been playing alone for two years now without sharing my password with anyone